News regarding banhammer of accounts because of gold sellers

Nostalrius official announcements

Re: News regarding banhammer of accounts because of gold sel

by dubber » Thu Mar 31, 2016 2:02 am

@pottu Im trying to do this, but am not recieving the email once trying to reset... it says and email has been sent, but I have checked all folders and cannot find the message, really hope I can get this figured out
dubber
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Re: News regarding banhammer of accounts because of gold sel

by zequill » Thu Mar 31, 2016 11:08 am

@dubber Did you check your spam/junk folder?
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Re: News regarding banhammer of accounts because of gold sel

by dubber » Thu Mar 31, 2016 1:12 pm

yes I have tried everything... perhaps Im not receiving it since it is my university email, really hoping I can get a GM's help with this... I talked to a GM in game and he said my account was not banned, I just needed to reset my IP lock and password.
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Re: News regarding banhammer of accounts because of gold sel

by JCarrill0 » Thu Mar 31, 2016 2:45 pm

dubber wrote:yes I have tried everything... perhaps Im not receiving it since it is my university email, really hoping I can get a GM's help with this... I talked to a GM in game and he said my account was not banned, I just needed to reset my IP lock and password.

When I did mine I had to remember to do my email in all lowercase... ie: [email protected] is bad, while [email protected] would work

please note these are fake email and only used to provide an example.
JCarrillo - Highlord of <Heroes of Terenas>
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Re: News regarding banhammer of accounts because of gold sel

by dubber » Thu Mar 31, 2016 3:11 pm

just tried every possible case sensitive version of both my email and username.... still saying it successfully sent, but receiving nothing on my end :(
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Re: News regarding banhammer of accounts because of gold sel

by Pottu » Thu Mar 31, 2016 4:31 pm

Your university IT-department is most likely blocking the email as spam. Most universities are quite strict on that - I'm surprised you can connect to us at all from campus. Unfortunately there is very little you can do, aside from asking them to whitelist [email protected] for you.

The GM team.
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Re: News regarding banhammer of accounts because of gold sel

by dubber » Thu Mar 31, 2016 4:52 pm

Pottu wrote:Your university IT-department is most likely blocking the email as spam. Most universities are quite strict on that - I'm surprised you can connect to us at all from campus. Unfortunately there is very little you can do, aside from asking them to whitelist [email protected] for you.

The GM team.


I have whitelisted "[email protected]" from my email and my email is a simply connected through microsoft outlook, but I am on my own separate internet aside from the university's.

is there no way that I can change my email or have a GM manually send me the reset link for my account?

I really hope all the time that I have put into my account doesn't go to waste over something as silly as this.

Thanks for your response Pottu, really hope we can figure something out here.
dubber
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