My account was banned. Please help me. I didn't cheat you.

by **Medusaregan** » Sat Mar 19, 2016 7:45 am

Greetings. Dear game manager. I am the PVP-server player Medusaregan . Yesterday, the game manager Benevael told me that my account was closed because of the battleground hook. Please help me to find out the truth.
Since I was in mainland China, with ADSL dial-up dynamic IP network, so when I am in the game, the delay is usually about 400 milliseconds, and sometimes even more than 1000 milliseconds. That battle my delay more than 1000 milliseconds, and I have been trying to fight on the battlefield, but I really can't see anyone else in the first time. At that time, I think it might be because my network is not good, after a while it will be fine. This is not the first time. But that was not good until disconnect connection. At that time the network is not good, so I did not continue to play in that morning. When I came back to play in the afternoon, I found my account was banned.
I really did not intentionally hang in the Alahi Basein in the battle. I am really because of the delay. I am very sorry about that, influence other people's game it is not my intention. Did you really can't give me one more chance? To this end, I have already bought the network accelerator. I really hope you could give me one more chance. I have adjusted the network delay, this situation will not happen again. I always follow the rules, please give me one more chance.
If I was deliberately hang up, I was really not do this to trouble you. Please believe me.