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Banned? Read this before posting.

PostPosted: Fri Jul 31, 2015 9:08 pm
by Abathur
Please verify that your account has been banned by logging onto the Nostalrius Begins homepage where you'll be notified with the reason. If the account has not been suspended or closed, please refer to the various troubleshooting sticky threads in the support section:

Account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.

Procedure and guidelines.
We do understand that a player who's contacting the Game Master team might be upset over a sanction. However, the use of vulgar, abusive or disrespectful language is unnecessary, inappropriate and unproductive and will result in the post being edited or removed with or without warning to you and may result in further sanctions. If your account has been suspended or closed:

    Create a thread in the support sub-forum Account issues and include your character name, server and any useful information regarding the events that occurred as this speeds up the process. For the safety of your account, never release any information that could be used for illicit purposes. Such as email addresses, account names or passwords.

    Any attempt to mislead the Game Master team, or otherwise provide falsified information will result in sanctions on all accounts associated with the player.

    Response times vary due to the vast amount of support threads, posts, tickets and help requests that the Game Master team consecutively process. The team investigates each request thoroughly.

    Time spent processing issues that has already been answered keeps the Game Master team from addressing other users' pressing issues. If a user repeatedly creates abusive or multiple posts regarding the same closed issue, or otherwise misuse the respective system, the post(s) are subject for deletion and are grounds for further sanctions.

As a reminder, the Game Master team investigates each infraction thoroughly to prevent mistakes from occurring and account sanctions are made in accordance with our Terms of Use.

Best regards,
GM Team.

Revised: 2015-07-31
Last revision: 2015-12-02