Can you solve my problem for banned account

[wanson18]

Dear GM,
My character name is Vivianea, PVP.
I found that I was banned permanently but I did nothing against the rules. Could you plz review my case.
I go before playing battlefield. I can't log on because of network problems. Second days my account was frozen.

[Naealath]

Greetings,

Your account has been banned for botting,
this ban is confirmed and will not be lifted.

Regards,
GM Team