"Account not found in Database"

"Account not found in Database"

by Bodywrecker » Sun Dec 18, 2016 8:15 am


For some reason, I am having troubles transferring my account to Elysium, but because the account name is being rejected, I am guessing that's the problem, although I'm 99% sure I know what it is.

The character was Bodywrecker on the PvE realm using the exact same email address that is associated with this forum account (I still have the verification email, although that doesn't dispaly the account name).
If I have the accounts email, since it is unique, why isn't that enough to generate a transfer token? Or at the very least, be able to send a account recovery email?
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