Account banned at launch - what to do?

Account banned at launch - what to do?

by mirimirri » Sun Dec 18, 2016 9:30 am

I tried to log in on my account this morning for the first time since the Nostalrius servers were closed. I reactivated the account last week - as I tried to log in, I got a message saying the information I entered were invalid. I couldn't log in to the Elysium website either. This is odd, as I'm sure the password I entered was correct along with the username.
I tried to re-enter the password several times & tried other passwords too. I even tried to reset the password but I never got the email. As I tried to log in one more time, I got a message saying my account is closed and is now unavailable for use.
I did however generate the token on a different computer than the one I tried to log in with today - could this be the reason for the ban?
I have all the information needed to prove the account is in fact mine (character details, screenshots).

I hope this issue will be fixed soon.
Best regards,
Magemamma / Nostalrius PVP
mirimirri
Tester
 

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